Featured ITIL White Paper: Understanding ITIL service portfolio management

Featured ITIL White Paper: Understanding ITIL service portfolio management

An approach for implementing effective service lifecycle management Click Here

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Latest News

  • BMC buys tech automation company

    BMC said Phurnace's Deliver products were already integrated into existing BMC BladeLogic deployments.Industry watchers say demand is high for tools to automate the application release management process, which is among the best practices detailed…
    09 January 2010
    Tags: Production • Forrester Research • Errors • Environments • Data Center • Automation

  • EMC unites management portfolio into one system

    The software and services in each category support automated discovery, model-based management, ITIL processes, integrated workflows, automation and root-cause analysis, according to EMC.Ionix is the result of a five-year strategy bringing…
    09 July 2009
    Tags: Automation • Management Software • Discovery • Acquisitions • Leaders • Next Generation

  • EMC boosts server management with Configuresoft buy

    By picking up Voyence in late 2007, EMC was able to incorporate network change and configuration management technology into its portfolio, and IT service management and ITIL best practices were the ultimate goal when EMC bought software maker…
    28 May 2009
    Tags: Virtualised • Compliance • Maker • Data Centre • Forrester Research • Boost

  • ITIL fails to reduce costs

    Claims that ITIL will cut costs, free resources, or speed up processes are unfounded, according to a senior analyst. Claims that ITIL will cut costs, free resources, or speed up processes are unfounded, according to a senior analyst.
    12 May 2008
    Tags: Idc • Australia • Business Processes • Structure • Senior Analyst

  • Security disables business, says CERT boffin

    It's a new way of looking at it," Young said.To simplify efforts to make changes to security strategy, Young's development team at CERT has developed the Resiliency Engineering Framework (REF), which was launched last year.It doesn't compete with…
    11 March 2008
    Tags: Compliance • University • Emergency • Member • Cert • Evolve

  • ITIL on an iPhone?

    Service Manager offers customers software to support five ITIL processes: incident, configuration, problem, change and service-level management. Help Desk is synced up with ITIL's incident, configuration and service-level management processes, and…
    20 July 2007
    Tags: Iphone • Management Software • Implement • Processes • Remotely • Guidelines

Latest Features

  • The 10 hottest IT jobs

    Industry watchers and best practice frameworks such as ITIL detail how establishing an IT service catalogue can help companies model themselves after service providers. There will continue to be opportunities in analytics, for people who understand…
    02 February 2010
    Tags: Seek • Network World • Cycle • Contracts • Assurance

  • Is vSphere enough to allay cloud fears?

    You can't do virtualisation effectively without applying some automation to it," says Forrester's O'Donnell.IT groups already understand that they need to change some of their processes due to virtualisation; for example, he says, they're showing…
    22 April 2009
    Tags: Lock • Addressed • Respondents • Leaders • Amazon • Estimate

  • Do you know what's in your data centre?

    Only 29 percent of data centre managers surveyed said their organisations had ITIL initiatives in place.Yet, as the company admits: "ITIL provides a high level guidance on how to align the IT organisation with the business objectives, and how to…
    28 August 2007
    Tags: Survey • Cooling • Surveyed • Data Centres • Data Centre

  • The federated CMDB vision

    Industry watchers are more likely to tag the vendor promises around CMDB products as hype, than the concept and premise of managing configurations as a foundation for other IT service management best practices, such as those described in the IT…
    12 March 2007
    Tags: Integrate • Vision • Practices • Advocates • Denise Dubie • Watchers

  • Enabling ITIL via intelligent infrastructure management

    The demand for ever-more sophisticated business services and the migration towards on-demand, high availability, converged enterprise networks is creating considerable challenges for those responsible for ensuring 100 percent availability of IT…
    30 January 2006
    Tags: Activity • Intelligent • Failure • Implement • Asset • Route

  • Cisco vs OpenView and Tivoli?

    Combined with best practices (ITIL processes, for example), it can address the business-driven part of IT management, and it enables the management of end-to-end services across diverse hardware and software components.
    16 January 2006
    Tags: Management Software • Intelligent • Complexity • Centric • Tivoli • Network Management
 

How-Tos

  • Virtualisation dangers and how to avoid them

    The IT Infrastructure Library (ITIL), a widely accepted source for best practices and guidance in IT services, provides some helpful information.Configuration managementConsolidated infrastructure requires more rigorous controls and operations…
    01 December 2006
    Tags: Characteristics • Consolidation • Consolidated • Failure • Practices • Profile

  • Better management through best practices

    ITIL addresses service delivery and support; COBIT covers the broadest spectrum of IT governance; CMM, which is used frequently by application developers, shows how IT shops rate in terms of maturity compared with best-known processes; and ISO…
    26 January 2006
    Tags: Differences • Achieve • Addressed • Adoption • Iso • Guidelines

White Papers

  • How IT frameworks can help business

    This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. TOGAF and ITIL are both frameworks that follow a…
    30 October 2009
    Tags: Paper • Processes • Service Management • Background • Frameworks • Itil

  • ITIL V3: Making Business Services Serve the Business

    ITIL v2 processes did a great deal to help steer IT management in the direction of improving service for business customers. ITIL V3: Making Business Services Serve the Business Enterprise Management Associates / ASG Version 3 organises the…
    04 February 2009
    Tags: Associates • Gap • Processes • Bridge • Lifecycle • Asg

  • Automating ITIL v3 Event Management with IT Process Automation

    Yet it is essential, providing the foundation for improving other ITIL processes, as well as potential for cost savings. There is confusion around Event Management in ITIL. This positions Event Management as a critical process for organisations at…
    05 December 2008
    Tags: Automation • Reducing • Improving • Itil • Event Management

  • ITIL V.2 to V.3 - is it worth it?

    The release of Itil V.3 has prompted IT organisations to look at existing processes, ITIL maturity and future strategic plans, inclusing IS)/IEC 20,000 accreditation. ITIL has become the most widely used best practice framework for IT service…
    26 March 2008
    Tags: Paper • Processes • Prompted • Suited • Maturity • Itil

  • Can You Really Get ITIL Out of the Box?

    To implement ITIL successfully, you must address all three components of the IT environment — people, processes, and technology. It examines the people, processes, and technology issues that you must address to get ITIL up and running in an…
    11 February 2008
    Tags: Implement • Addresses • Implementations • Experts • Itil • Skeptics

  • Adding Control to Change Management: How to assess your requirements

    This whitepaper will also outline some of the considerations that adopters of change control systems with business needs in the areas of ITIL, compliance, and availability should use to evaluate and compare different solutions.
    06 August 2007
    Tags: Associates • Activity • Gap • Requirements • Processes • Service Desk

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